This Privacy Policy describes the policies and procedures of Blue Mountain Flooring on the collection, use, and disclosure of Your information when You use the Service and informs You about Your privacy rights and how we protect You. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

 

1. Interpretation and Definitions

For the purposes of this Privacy Policy:

• Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to Blue Mountain Flooring, located at 441 Kanuga Road, Hendersonville, NC 28739. Blue Mountain Flooring is a local, family-owned, full-service flooring company.

• Cookies are small files placed on Your device by a website, containing browsing history details and other uses.

• Personal Data is any information that relates to an identified or identifiable individual.

• Service refers to the Website, accessible from https://www.bluemountainflooring.com/.

• Service Provider means any natural or legal person who processes data on behalf of the Company, including third-party companies employed to facilitate the Service or assist in analyzing its use. This may include 3rd party website hosting and maintenance, accounting, or customer communication and support. Note that the site is maintained by Cross Anchor Web Design, LLC.

• Usage Data refers to data collected automatically, generated by the use of the Service or the Service infrastructure itself (such as the duration of a page visit).

• Website refers to the Blue Mountain Flooring site.

• You means the individual accessing or using the Service.

 

2. Collecting and Using Your Personal Data

We do not collect personally identifiable information about individuals unless they knowingly provide it to Us. Once You provide Us with personal or professional information, that data remains confidential and will only be used by Blue Mountain Flooring.

 

Types of Data Collected

 

Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This information may include, but is not limited to:

• First name and last name,

• Email address,

• Phone number,

• Address, including City, State, Province, and ZIP/Postal code (often collected for services like a FREE IN-HOME consultation).

 

Usage Data Usage Data is collected automatically when using the Service. This data may include information such as:

• Your Device’s Internet Protocol address (IP address),

• Browser type and version.

• The pages of Our Service that You visit, the time and date of Your visit, and the time spent on those pages.

• Unique device identifiers and other diagnostic data.

 

Tracking Technologies and Cookies We use Cookies and similar tracking technologies to store certain information and track the activity on Our Service. We may use these technologies to collect and track information, and to improve and analyze Our Service.

• Cookies or Browser Cookies are small files placed on Your device. You have the ability to instruct Your browser to refuse all Cookies, although if You do not accept them, You may not be able to use some parts of Our Service.

• Web Beacons (also known as pixel tags or clear gifs) may be used in sections of Our Service or emails to count users who have visited pages or opened an email.

• We use cookies to store visitors’ preferences, record session information, and record past activity at the site in order to provide better service when visitors return.

We may also use web analytics services like Google Analytics, which tracks and reports website traffic to allow Us to determine information such as the number of unique and returning visitors, referral sources, and the length of time visitors spend on the Website.

 

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring the usage of our Service.

• For the performance of a contract: This includes the undertaking of the purchase contract for products or services You have purchased, such as scheduling a FREE IN-HOME consultation.

• To contact You: To respond to Your requests, and communicate with You by email, telephone calls (828) 513-2158, or other electronic communication regarding updates or informative communications related to services.

• To manage Your requests: To attend and manage Your requests to Us, such as those submitted via the "Contact Us" feature.

• For other purposes: Such as data analysis, identifying usage trends, and evaluating and improving Our Service, products, and services.

• For Security and Incident Detection: To ensure that our Services are secure, prevent fraud, verify or authenticate users, and detect security incidents.

 

Retention of Your Personal Data

We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (if we are required to retain Your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period of time.

 

Security of Your Personal Data

The security of Your Personal Data is important to Us. We strive to use commercially reasonable means to protect Your Personal Data, although no method of transmission over the Internet or method of electronic storage is 100% secure, so absolute security cannot be guaranteed. Sections of websites often use Secure Sockets Layer/Transport Layer Security (SSL/TLS) encryption, which encrypts communication between Your browser and the site.

 

3. Disclosure of Your Personal Data

We never sell, share, or disclose any personal information about You, other than as described in this policy. We will not share any information You provide to us with any other organization, except through authorized employees when necessary to serve You better.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers, such as 3rd party website hosting and maintenance, accounting, or customer communication and support, to monitor and analyze the use of our Service, to contact You, and to perform services related to the Service.

• For business transfers: Your personal data may be transferred if the Company is involved in a merger, acquisition, or asset sale. We may share or transfer Your personal information during negotiations of a sale of Company assets.

• Law enforcement: We may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities.

• Other legal requirements: Disclosure may be necessary to comply with a legal obligation, protect and defend the rights or property of the Company, or protect against legal liability.

 

SMS/Text Messaging: If the Company utilizes text messaging, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

 

4. Links to Other Websites and Embedded Content

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party’s site. Articles or pages on the site may also include embedded content (e.g., videos or images) from other websites, which behave exactly as if the visitor has visited the source website. We are not responsible for, nor do we have any control over, the privacy practice or content of such other websites, and we strongly advise You to review their privacy policies.

 

5. Your Rights and Choices

 

Access and Portability - You have the right to request to receive an exported file of the personal data we hold about You.

 

Correction and Deletion - You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Note that We may need to retain certain information when we have a legal obligation to do so.

 

Verification of Requests - If you submit a request concerning your rights, we must first verify your identity to ensure security and reduce fraud. We may require that You match personal information we have on file in order to adequately verify your identity before fulfilling the request.

 

Cookies - If You do not want information collected through the use of cookies, You can generally manage or deny cookies using Your browser’s settings menu.

 

6. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

 

7. Contact Us

If You have any questions about this Privacy Policy, You can contact us:

• By telephone: (828) 513-2158

• By postal address: 441 Kanuga Road, Hendersonville, NC 28739.

• By email: office@bluemountainflooring.com